We stand by our Knotty Promise– a 100% satisfaction guarantee with every purchase.
If you’re not completely happy with your order, you can request a full refund within 30 days of receiving it. No questions asked!
Email us at [email protected] with your order number and request for a refund.
We’ll confirm your return and provide instructions.
Items sent back without prior authorization will not be accepted.
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.
Shipping charges (if applicable) are non-refundable, and you are responsible for return shipping costs.
Inspect your order upon arrival. If it’s damaged, defective, or incorrect, contact us immediately at [email protected] so we can resolve the issue.